​​Why I Ask You to Use This Contact Form

I run David Condon Woodcraft myself. There is no office staff or assistant handling messages while I am working in the workshop, teaching students, packing orders or dealing with the day-to-day running of the business.

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Keeping enquiries together through this Contact Form means I can easily refer back to previous conversations, order information and details you have already supplied. You should also be able to reply directly to the email I send you.

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After many years in business, I have found this to be the simplest and most reliable way to keep everything organised.

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It isn't intended to be unfriendly. Quite the opposite — keeping communication organised allows me to give genuine customer enquiries the proper attention they deserve.

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📞 Calls, Texts and Missed Calls

Although my phone number can still be found online, please do not ring or text with enquiries.

Cold calls, fraudulent calls and unsolicited sales calls became such a frequent interruption that I eventually stopped answering calls altogether.

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Please note:

• I do not return missed calls.

• Most weekday Contact Form enquiries receive an email reply within 2 hours, sometimes within minutes.

• Please don't expect a reply during weekends or bank holidays, although you may occasionally receive one.

• If a telephone conversation is genuinely necessary, it can be arranged after we have first communicated through this page.

Leaving a phone number in your message does not mean I will call you. My normal response will still be by email.

 

📧 If My Reply Goes Into Spam or Junk

Email services increasingly filter messages from businesses and addresses that are not already in your contacts.

If my reply appears in your Spam or Junk folder, please mark it as Not Spam, Not Junk or add my email address to your safe sender/contact list.

Doing this should help future replies reach your normal inbox.

 

💬 Social Media

I maintain several social media accounts for the business and, particularly during busy times of the year, I can receive multiple private messages across them every day.

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At present, I have seven social media accounts. I also have three Facebook business pages as well as my personal Facebook account. Trying to keep track of customer enquiries, names, previous conversations and follow-up messages across all of these platforms simply isn't practical.

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Social media messaging also tends to become an ongoing back-and-forth conversation. While that may be convenient for the person sending the message, it can become very time-consuming when several conversations are happening across different platforms at the same time.

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For that reason, I decided to stop handling customer enquiries through social media messages.

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Please use the Contact Form on this page instead. It keeps your enquiry, contact details and my replies together in one place, so I can easily see what has already been discussed and give you a proper response.

 

Quick Chat

The website Quick Chat feature is fine for a genuinely quick question, for example:

“If I order right now, will it ship today?”

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For anything involving an order, tuition, booking, custom request or enquiry that may require several messages, please use the Contact Form.

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Messages received through social media may also be redirected here. Keeping everything in one place prevents conversations from becoming fragmented or lost.

 

🚫 SEO Experts, Website Designers, Manufacturers, Influencers & Sales Messages

This Contact Form is provided for customers and genuine enquiries relating to my business.

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I receive a large volume of unsolicited messages from SEO companies, website designers, manufacturers, marketing agencies, influencers and businesses trying to sell services.

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Please do not use this form for unsolicited sales or promotional contact. These messages are deleted.

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I do not respond to unsolicited approaches from companies or individuals I do not already have a relationship with.

 

👋 Viewing Products or Visiting the Workshop

Visitors are welcome by appointment only.

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Please do not arrive unannounced. I may be teaching, working on production or otherwise unable to stop what I am doing.

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If you would like to view particular products, contact me through this page first and tell me what you would like to see. I can then arrange a suitable time and, where necessary, have the relevant products ready for you.

 

Your Information

Using the Contact Form adds your details to my website's contact system. This allows previous communication and order information to remain associated with your contact record.

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My website may occasionally send automated emails which are generated by the website rather than written personally by me.

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You can unsubscribe from marketing emails at any time.

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You can also ask me to remove your contact information. Please be aware that removing your contact record may also remove information associated with previous orders, so this is generally best done only if you do not expect to order from me again.

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📍 Where I'm Located

David Condon Woodcraft
Clahane
Ballyard
Tralee
Co. Kerry
V92 W2H4
Ireland​