Shipping Information

Changes to Shipping 2022.  There have been increases in shipping charges across the world since 2020. Shipping is expensive and there is no way around it. With increasing fuel surcharges I may have to increase my shipping charges during the Summer 2022. 

New International shipping options using UPS Express Shipping to the US and Canada, 2 Business Days approx. If you are buying a few items together it is not that expensive and you can have your purchases in quicker time than something you purchase in the US. There is also new cheaper Europe Shipping rates too. 

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Save On Shipping Costs by choosing Collection Option

For extra convenience, I offer a collection option when you go to check out.  Simply select collection option and pay for your purchases without shipping costs and then you can make an arrangement to call and collect your order. 

This is a great savings option if you live beyond Tralee but know that you will be visiting soon.   By paying and using the collection option like this means your purchases will be put away safely until you collect and in no danger of being sold to another person. 

 

Shipping Times

I take great pride in my shipping times. Autumn/Winter/Spring; I normally ship same day if your order is in before 10am and next morning if your order comes in after that. Summer time shipping from 1st May to 1st Sept is next working day.

I sometimes have help in dropping off to the courier but that is not guaranteed on a daily basis.  Repeat Customers will always have higher priority when it comes to shipping.  The Courier I use is on the far side of Tralee so is not the easiest for me to get to. School traffic and peak traffic times play a huge role in when I can make the trip or not.

As an online shopper for many years it always annoyed me when companies take 3 days just to process my order and when the 'Item has Dispatched' email you know that the item is sitting in a post cart within the same company warehouse and does not reach the courier or post office until the following day.

Your order is always my highest priority, I ship in real time!

 

 

Please note that shipping can work out cheaper when you order a few items together.  Shipping cost is based on weight for most items.  2 or 3 small pieces may come under the 'not exceeding 100g or not exceeding the 250g' tariffs. To advise your choice I have added the item weight and boxed weight to each piece on this site. From this you should be able to work out the cheapest option for you. You can always add items to the cart to see how much shipping comes to. 

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Where possible, I will re-use shipping boxes and packaging that I have received through my own business orders and personal shopping. I believe in recycling as much as possible, less trees are cut down as a result of this. Who wants a brand new shipping box that's only going to get battered as it goes through the various postal systems? 

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Customs

Buyers outside the EU are responsible for any customs and import taxes that may apply.

Unfortunately, I cannot be responsible for delays due to customs.

Attention UK Buyers. Due to Brexit your order is now be subject to UK Customs Duties which is out of my control and not included in the purchase price of any of my products.

Please be aware that there may also be a delay processing through your Customs system which is again a byproduct of Brexit.

Large orders from unknown sources will be immediately cancelled.  This is a fraud prevention measure and not meant to cause offence. Nobody buys craft in bulk out of the blue but if you need to order more higher value items please contact me first.

I no longer ship via An Post as they became too unreliable during 2021 and all items are now sent by Courier with Tracking. 

Customs charges are the buyers responsibility and I am not responsible for shipping delays once I dispatch your order.

Items are posted within 24 hours after payment received during normal business days.

Business hours are 9am to 4pm Monday to Friday except on Bank Holidays when your order will be posted the following day.

Order and pay before 8am and I can normally dispatch same day

 As a rule, orders after 10am on Fridays will be posted on Monday.

Please keep in mind that I am busy in the workshop every day and may not see your order instantly. I check my email at fairly regular intervals but sometimes I when I am very busy that interval gets longer.  Please be patient, I will get to it.