Current Shipping & Delivery Information Updates

Why Buy from Me and my Website?

I run a small business and every single order I get is important to me and the survival of my business. Did you ever order from a company and hear nothing for 2 or 3 days afterwards? That won't happen with me. Your order gets priority treatment and is dealt with very fast in comparison with other businesses. If I'm not teaching or otherwise busy, I will get to your order as soon as I see it come in. Between Mon and Friday; I will send you an email advising when I'm likely to dispatch. I may do that during the weekend but I try and take some time off.

 

My prices might be a little higher for some products than others as I don't have the buying power of bigger businesses but the Service will be far higher. I have retained many regular Customers over the last 4 years shipping retail products due to being consistently reliable. (10 Years Trading btw) Now that I ship with DPD, my Service is even better and you will get advance, accurate delivery times with an hour delivery window. Take the chance with me, you won't be sorry!

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What Happens to my Package After I Order

Place your order before 11 am Monday to Thursday and you will receive your order Next Day in Ireland. Some days I am teaching early in the day and may not see your order come in. To avoid disappointment, make sure and put the order through the night before or very early in the morning to make sure I see it, pack it and get it out to you. I book DPD to collect packages early in the morning if there are packages to go out.  Once collected it goes off to the main depot for sorting and arrives to you the following day depending on which day it is shipped.

DPD promise Next Day delivery in Ireland after Day of Dispatch but from experience I would say that is 98% true.

 Sometimes things happen. Drivers go off sick, or go on holidays and sometimes they fill the van before your order can go onboard. DPD are now the biggest and busiest in the country and that can cause logistical issues from time to time. Peak times like around Christmas may also be a little slower but you will be able to track progress and still have your hour window once out for delivery. 

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Shipping Days Ireland

Order Saturday, Sunday or Monday before 11am -Ships Monday, Receive Tuesday (except Bank Holidays)

Order Tuesday before 11am, Receive Wednesday, 

Order Wednesday before 11am, Receive Thursday

Order Thursday before 11am, Receive Friday.

Order before 11am Friday; Ships Friday, Receive Monday (Tuesday if Monday is a Bank Holiday).

Orders after 11am go out the following day or in the case of Friday will go out on Monday.

​Please Note: DPD aim to deliver overnight but delays happen sometimes due to shipping volume.

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International Orders

 International orders may take a little longer to process depending on which country the package is going to and how much packing & Customs paperwork is involved. The delivery times shown for International orders are based on DPDs delivery estimates and may not be 100% accurate. Delays can and do happen.

 

Opening Hours and Shipping Times

Business hours are 9am to 5pm Monday to Friday. Items are normally posted within 24 hours after payment received during normal business days, except on Bank Holidays when your order will be posted the following day..

Order and pay before 11am and I can normally dispatch same day. DPD collect from me around 2:30pm so it may be possible to get your order out after 11am if I see it but this is not guaranteed.

Orders after 11am on Fridays will be shipped on Monday.

Please keep in mind that I am busy in the workshop every day and may not see your order instantly. I check my email at fairly regular intervals but sometimes I when I am very busy that interval gets longer.  Please be patient, I will get to it.

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Save On Shipping Costs by choosing Collection Option

For extra convenience, I offer a collection option when you go to check out. Simply select collection option and pay for your purchases without shipping costs and then you can make an arrangement to call and collect your order. 

This is a great savings option if you live beyond Tralee but know that you will be visiting soon. By paying and using the collection option like this means your purchases will be put away safely until you collect and in no danger of being sold to another person. You can also opt to pay when collecting. 

 

Shipping Dispatch

I take great pride in my shipping times. I can normally ship same day if your order is in before 11am and next day if your order comes in after that.

As an online shopper for many years it always annoyed me when companies take 2 or 3 days just to process an order and when the 'Item has Dispatched' email is sent you know that the item is just sitting in a cart within the same company warehouse and does not reach the courier or post office until that evening or the following day.

Your order is always my highest priority, I ship in real time! Once I send you a dispatch notice, the package has gone with the courier.

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Shipping Delays

Sometimes, there are delays that are out of my control. I always try to do my best to keep customers informed and I always follow tracking myself to make sure the package gets to you in good time.  To avoid delays, please order in plenty of time and don't order last minute expecting miracles. DPD deal with more package volume than all the other couriers in Ireland and sometimes this can delay your package being put into a van for delivery.

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DPD Missed Collection

Sometimes it happens that DPD fail to collect from me. This is rare and normally only happens when my regular driver is away on holidays or off sick and DPD fail to assign a stand-in driver. I aim for all my packages to go out on the same or next day but if this happens I will let you know immediately. DPD are a third party service and one that I have no control over. In a perfect world, I would be able to drop it to their depot but unfortunately it is quite a distance from me and I may be otherwise engaged. Your package will go out the day after if this occurs.

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Change Shipping Details?

I have been asked a few times to make changes to the delivery or instruct the courier to drop a package around the back, inside a gate or to a different location other than the address of the customer. Regretfully, I cannot do this as the Courier does not allow the shipper to alter details after the fact. You receive an email from DPD after I ship which gives you the option to change or give new instructions to the Courier with your permission. I cannot stand over packages that are dropped somewhere on the property so you should always arrange for a nominated person to receive your package if you are not home during the day. Don't take a chance where new purchases are concerned.

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DPD Saturday Delivery

Sometimes DPD will deliver on a Saturday morning with no extra charge. This is in no way guaranteed and is very much up to your local driver as to when this may happen and what deliveries they choose to make. I have recently been made aware that there is no message sent out on a Saturday to let you know that your order is going out for a delivery. My suggestion is; if your order is shipped on a Friday; make sure to check your tracking details around 9am on a Saturday morning so that you know if your package is coming or not. Keep the tracking window open for an hour or so just in case.

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DPD Paid Saturday Service

DPD do offer a Paid Saturday Delivery Option but this an additional €24 on top of the €9 shipping charge. If you absolutely have to have your Friday package on a Saturday you can ask me through the website Contact and I will activate the €33 Saturday Shipping Option for you. It is not always active as it could lead to mistakes by people checking out. Please Note; not every Eircode can avail of this service due to location and distance from the Depot. This is a very expensive option so I advise ordering in plenty of time at the regular weekday rate.