Shipping Information

Summer Shipping: As Summer is my busiest production time, orders will be posted the next morning.  However, if your order comes in early enough in the morning; I may be able to dispatch on the same day. 

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Save On Shipping Costs by choosing Collection Option

For extra convenience, I offer a collection option when you go to check out.  Simply select collection option and pay for your purchases without shipping costs and then you can make an arrangement to call and collect or I can meet you locally in Tralee.   

This is a great savings option if you live beyond Tralee but know that you will be visiting soon.   By paying and using the collection option like this means your purchases will be put away safely until you collect and in no danger of being sold to another person. 

 

Shipping Policies;

I take great pride in my shipping times. I normally ship same day if your order is in before lunch and next morning if your order comes in after 2pm. Summer time shipping is next working day.

As an online shopper for many years it always annoyed me when companies take 3 days just to process my order and when the 'Item has Dispatched' email you know that the item is sitting in a post cart within the same company warehouse and does not reach the courier or post office until the following day.

Your order is always my highest priority, I ship in real time!

 

 

 

International Shipping during Covid-19. If you are intending to buy from outside Ireland please check with me first. Some countries suspended and reactivated their international postal systems during Covid-19 and there is no point in buying if your order cannot be shipped to you.  Let me know what you are interested in purchasing through the site contact and I will check with the Postal Service and maybe Couriers.

Please note that shipping can work out cheaper when you order a few items together.  Shipping cost is based on weight for most items.  2 or 3 small pieces may come under the 'not exceeding 100g or not exceeding the 250g' tariffs. To advise your choice I have added the item weight and boxed weight to each piece on this site. From this you should be able to work out the cheapest option for you. You can always add items to the cart to see how much shipping comes to. 

Where possible, I will re-use shipping boxes and packaging that I have received through my own business orders and personal shopping. I believe in recycling as much as possible, less trees are cut down as a result of this. Who wants a brand new shipping box that's only going to get battered as it goes through the various postal systems? 

Shipping is initially offered to Ireland, UK & Europe, USA & Canada but I am adding more destinations all the time. If you live in another country that does not appear in checkout please contact me for a quote or to add your country to the list.  

Customs

Buyers are responsible for any customs and import taxes that may apply.

Unfortunately, I cannot be responsible for delays due to customs.

Attention UK Buyers. Due to Brexit your order may now be subject to UK Customs Duties which is out of my control and not included in the purchase price of any of my products.

Please be aware that there may also be a delay processing through your Customs system which is again a byproduct of Brexit.

Large orders from unknown sources will be immediately cancelled.  This is a fraud prevention measure and not meant to cause offence. Nobody buys craft in bulk out of the blue but if you need to order more higher value items please contact me first.

For small items I usually ship via An Post Standard Rates as they are the cheapest method available. You can check their prices via the link above.  For your convenience I add an approximate weight to each item so you have some idea what the cost will be.

Large, expensive items like bowls are shipped by courier and require a signature upon delivery.  Customs charges are the buyers responsibility and I am not responsible for shipping delays once I dispatch your order.

Items are posted within 24 hours after payment received during normal business days.

Business hours are 9am to 4pm Monday to Friday except on Bank Holidays when your order will be posted the following day.

Order before 12 Noon and I can dispatch same day

 As a rule, orders after 10am on Fridays will be posted on Monday.

Please keep in mind that I am busy in the workshop every day and may not see your order instantly. I check my email at fairly regular intervals but sometimes I when I am very busy that interval gets longer.  Please be patient, I will get to it.