Shipping Information Current 

What Happens to my Package After I Order

I normally send out an acknowledgement and let you know when the package is likely to be dispatched. A shipping notification with tracking information is sent out only when the package has been dropped to the courier.  GLS normally first scan your package as they load it into the truck, normally around 6pm on the day of dispatch. Your package reaches Dublin that night and is sorted for each depot around the country. The Truck then goes off with the sorted packages to the local Parcel Centre early in the morning.  Your package stay at the local Parcel Centre depends on the availability of drivers and the quantity of packages waiting before yours.  For most of the year, GLS can normally deliver next day but at peak times ( especially Christmas) this can be longer (especially in Dublin at Christmas). Increases in package quantities happen all year round so sometimes delays happen. I opted for Tracked only Courier Shipping back in 2020 due to complications with An Post

 

Save On Shipping Costs by choosing Collection Option

For extra convenience, I offer a collection option when you go to check out.  Simply select collection option and pay for your purchases without shipping costs and then you can make an arrangement to call and collect your order. 

This is a great savings option if you live beyond Tralee but know that you will be visiting soon.   By paying and using the collection option like this means your purchases will be put away safely until you collect and in no danger of being sold to another person. 

 

Shipping Times

I take great pride in my shipping times. Autumn/Winter/Spring; I normally ship same day if your order is in before 10am and next morning if your order comes in after that. Summer time shipping from 1st May to 1st Sept is next working day.

I sometimes have help in dropping off to the courier but that is not guaranteed on a daily basis.  Repeat Customers will always have higher priority when it comes to shipping.  The Courier I use is on the far side of Tralee so is not the easiest for me to get to. School traffic and peak traffic times play a huge role in when I can make the trip or not.

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As an online shopper for many years it always annoyed me when companies take 3 days just to process my order and when the 'Item has Dispatched' email you know that the item is sitting in a post cart within the same company warehouse and does not reach the courier or post office until the following day.

Your order is always my highest priority, I ship in real time!

 

European Shipping

I have set GLS as my new Shipping Option for Europe and the tariffs are set as follows;

0-2KGs, 2-5KGs, 5-10KGs, 10-15KGs, 15-20KGs, 20-25KGs and 25-30KGs

I can now ship small quantities of Aerosols, Oils, and Waxes as they go by road instead of air.

You can plan your shipment based on the weights above and get better value by adding products and staying under those tariffs. Sometimes the next tariff above is not that much more expensive.

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Please note that shipping can work out cheaper when you order a few items together.  International Shipping cost is based on weight and size of the shipping container.   You can always add items to the cart to see how much shipping comes to. Keep adding until the price changes

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Where possible, I will re-use shipping boxes and packaging that I have received through my own business orders and personal shopping. I believe in recycling as much as possible, less trees are cut down as a result of this. Who wants a brand new shipping box that's only going to get battered as it goes through the various postal systems? 

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Customs

Buyers outside the EU are responsible for any customs and import taxes that may apply.

Unfortunately, I cannot be responsible for delays due to customs or any delays in the Couriers systems.

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Due to Brexit, UK orders are now be subject to UK Customs Duties which is out of my control and not included in the purchase price of any of my products. Please be aware that there may also be a delay processing through your Customs system which is again a byproduct of Brexit.

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Other Shipping Information

Large orders from unknown international sources will be immediately cancelled.  This is a fraud prevention measure and not meant to cause offence. Nobody buys craft in bulk out of the blue. If you need to order more higher value items please contact me first.

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I no longer ship via An Post as they became too unreliable during 2021 and all items are now sent by Courier with Tracking. 

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Opening Hours and Shipping Times

Items are normally posted within 24 hours after payment received during normal business days.

Business hours are 9am to 5pm Monday to Friday except on Bank Holidays when your order will be posted the following day.

Order and pay before 10am and I can normally dispatch same day

 As a rule, orders after 10am on Fridays will be posted on Monday.

I sometimes have help shipping deliveries so in these cases I can fulfill after 10am but this is not guaranteed.

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Please keep in mind that I am busy in the workshop every day and may not see your order instantly. I check my email at fairly regular intervals but sometimes I when I am very busy that interval gets longer.  Please be patient, I will get to it.

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Returns & Refunds Policies

In over 7 years of trading I have not had a single return of goods.  I take very good pictures, give more detail in the item descriptions than most other businesses and I pack your products for shipping as good as I can in decent strength boxes.  Here are the terms for Returns & Refunds Policies for this website in case you need to know.

 

Long Distance Selling rules apply. You have the right to a 14 day cooling off period after receipt of goods. If you are not satisfied with the quality of the products or they are damaged in transit you should within 14 days:

1) Contact me first and supply photos of what is wrong with your order or reason for return and then Return the item to the me as soon as is agreed. Not as described or damaged in Transit return shipping costs will be at my expense, you will pay initially for return shipping and I will reimburse you for this once I receive the goods.

2) If you change your mind about an item or did not read my description properly then the return shipping will be paid by you the purchaser and this will not be reimbursed. I always oversupply details and advise buyers to contact me before purchasing with any product query. If you have any doubts or questions I advise you to contact me first before buying.

3) Act as soon as you can after receiving your package – a delay can indicate that you have accepted the goods as is.

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4) Once I receive the returned goods in the same good order as I shipped I will process your original payment as refund plus your return shipping if applicable. I will not refund before receiving the returned goods for obvious reasons. I would advise  use of tracked shipping to return goods to me, a lost return package will mean you will not be reimbursed.

5) Custom or made to order work is non refundable unless damaged in transit. Clear photographs of the shipping box damage and product damage will have to be supplied first before a decision will be made.  The box should be photographed before being opened to show in transit damage.

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Privacy Policy

What type of information is collected

We do not share your information with any third parties whatsoever. Your name and email address, transaction, reviews, purchase history are stored as part of this websites database and may be used for marketing emails related to this site only. Rest assured, your details are kept in the strictest confidence. 

 

We receive, collect and store any information you enter on our website or provide us in any other way. In addition, we may collect the Internet protocol (IP) address used to connect your computer to the Internet; login; e-mail address; password; computer and connection information and purchase history. We may use software tools to measure and collect session information, including page response times, length of visits to certain pages, page interaction information, and methods used to browse away from the page. We also collect personally identifiable information (including name, email, password, communications); payment details (including credit card information), comments, feedback, product reviews, recommendations, and personal profile as part of your interaction with this website.

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How we collect information?

When you conduct a transaction on our website, as part of the process, we collect personal information you give us such as your name, address and email address. Your personal information will be used for the specific reasons stated above only.

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Why the information is collected

We collect such Non-personal and Personal Information for the following purposes:

1. To provide and operate the Services;

2. To provide our Users with ongoing customer assistance and technical support;

3. To be able to contact our Visitors and Users with general or personalized service-related notices and promotional messages;

4. To create aggregated statistical data and other aggregated and/or inferred Non-personal Information, which we or our business partners may use to provide and improve our respective services; 

5. To comply with any applicable laws and regulations.

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How do we store your information

Our business is hosted on the Wix.com platform. Wix.com provides us with the online platform that allows us to sell our products and services to you. Your data may be stored through Wix.com’s data storage, databases and the general Wix.com applications. They store your data on secure servers behind a firewall. 

All direct payment gateways offered by Wix.com and used by our company adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

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How do we communicate with you

We may contact you to notify you regarding your account, to troubleshoot problems with your account, to resolve a dispute, to collect fees or monies owed, to poll your opinions through surveys or questionnaires, to send updates about our business, or as otherwise necessary to contact you to enforce our User Agreement, applicable national laws, and any agreement we may have with you. For these purposes we may contact you via email, telephone, text messages, and postal mail.

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Use of Tracking Tools & Cookies

Like all other websites, this website uses Google Analytics to track customer behaviour on the site and gathers information on the device, browser used as well as approximate location.  It also maps the pages and the duration of your visit. This information is stored and protected by Google behind firewalls. This information is used by me for marketing and website improvement purposes only and is never used to identify individual customers.

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How can you withdraw your consent?

You can withdraw your consent at any time by unsubscribing at the bottom of any marketing or shipping email from our business. You can also contact us through the site Contact page and ask that your email address be removed from our system.

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Privacy Policy Updates

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it. 

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Questions and Contact Information

If you would like to: access, correct, amend or delete any personal information we have about you, you are invited to use the Contact page and ask to make your changes.

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