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Website Policies

Returns & Refunds Policies

In nearly 10 years of trading I have not had a single return of any of my creations and only 1 craft item returned as the colour wasn't a match for the task needed.  I take very good pictures, give more detail in the item descriptions than most other businesses and I pack your products for shipping as good as I can in decent strength boxes.

 

Here are the terms for Returns & Refunds Policies for this website in case you need to know.

 

Long Distance Selling rules apply. You have the right to a 14 day cooling off period or change of mind after receipt of goods. If you change your mind or are not satisfied with the quality of the products or they are damaged in transit you should within 14 days:


1) Contact me first and let me know the reason for return; supply photos if something is wrong with your order and then Return the item to the me as soon as is agreed. Not as described (this won't happen) or damaged in Transit return shipping costs will be at my expense, you will pay for return shipping and I will refund your original payment for this once I receive the goods in good order. We will discuss return shipping costs for these two specific instances as and if they happen.


2) If you change your mind about an item or did not read my description properly then the return shipping will be paid by you the purchaser and this will not be reimbursed. I always oversupply details and advise buyers to contact me before purchasing with any product query. If you have any doubts or questions I advise you to contact me first before buying. 


3) Act as soon as you can after receiving your package – a delay can indicate that you have accepted the goods as is.

4) Once I receive the returned goods in the same good order as I shipped I will process your original payment as refund and possibly your return shipping only if applicable. I will not refund before receiving the returned goods for obvious reasons. I would advise the use of tracked shipping to return goods to me, a lost return package will mean you will not be reimbursed.


5) Custom or made to order work is non refundable unless damaged in transit. Clear photographs of the shipping box damage and product damage will have to be supplied first before a decision will be made.  The box should be photographed before being opened to show clear in-transit damage. 

Please Consider Keeping Your Order

If you have any questions or doubts about any product, please use the Contact form and ask for more information or additional photographs.

Alternative Suggestion: If you order something and then change your mind; consider keeping the product and use for something else or sell it on to recoup your money. You still have the right of return as above. If you send back an item it is going to cost both you and me money. You will get your initial full payment back and the return postage will be at cost to you. I will also be out of pocket for the original shipping cost because I will still have to pay the Courier for delivering the original package. I'm a small business and extra expenses can be tough. In many cases the cost of shipping makes it more expensive to return the product. A simple post from one of your social media accounts might yield a local buyer or you can hold on to it for a day that you may actually need it.

If you live close to Tralee, I would advise you to make an appointment to see the goods in person rather than buying online. You can arrange an appointment by using the Contact Form. 

Privacy Policy

What type of information is collected

We do not share your information with any third parties whatsoever. Your name and email address, transaction, reviews, purchase history are stored as part of this websites database and may be used for marketing emails related to this site only. Rest assured, your details are kept in the strictest confidence. 

 

We receive, collect and store any information you enter on our website or provide us in any other way. In addition, we may collect the Internet protocol (IP) address used to connect your computer to the Internet; login; e-mail address; password; computer and connection information and purchase history. We may use software tools to measure and collect session information, including page response times, length of visits to certain pages, page interaction information, and methods used to browse away from the page. We also collect personally identifiable information (including name, email, password, communications); payment details (including credit card information), comments, feedback, product reviews, recommendations, and personal profile as part of your interaction with this website.

How we collect information?

When you conduct a transaction on our website, as part of the process, we collect personal information you give us such as your name, address and email address. Your personal information will be used for the specific reasons stated above only.

Why the information is collected

We collect such Non-personal and Personal Information for the following purposes:

  1. To provide and operate the Services;

  2. To provide our Users with ongoing customer assistance and technical support;

  3. To be able to contact our Visitors and Users with general or personalized service-related notices and promotional messages;

  4. To create aggregated statistical data and other aggregated and/or inferred Non-personal Information, which we or our business partners may use to provide and improve our respective services; 

  5. To comply with any applicable laws and regulations.

How do we store your information

Our business is hosted on the Wix.com platform. Wix.com provides us with the online platform that allows us to sell our products and services to you. Your data may be stored through Wix.com’s data storage, databases and the general Wix.com applications. They store your data on secure servers behind a firewall. 

All direct payment gateways offered by Wix.com and used by our company adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

How do we communicate with you

We may contact you to notify you regarding your account, to troubleshoot problems with your account, to resolve a dispute, to collect fees or monies owed, to poll your opinions through surveys or questionnaires, to send updates about our business, or as otherwise necessary to contact you to enforce our User Agreement, applicable national laws, and any agreement we may have with you. For these purposes we may contact you via email, telephone, text messages, and postal mail.

Use of Tracking Tools & Cookies

Like all other websites, this website uses Google Analytics to track customer behaviour on the site and gathers information on the device, browser used as well as approximate location.  It also maps the pages and the duration of your visit. This information is stored and protected by Google behind firewalls. This information is used by me for marketing and website improvement purposes only and is never used to identify individual customers.

How can you withdraw your consent?

You can withdraw your consent at any time by unsubscribing at the bottom of any marketing or shipping email from our business. You can also contact us through the site Contact page and ask that your email address be removed from our system.

Privacy Policy Updates

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it. 

Questions and Contact Information

If you would like to: access, correct, amend or delete any personal information we have about you, you are invited to use the Contact page and ask to make your changes.

Becoming a Site Member

Membership gives you more access to the website and allows you more facilities to make future orders easier and keep track of wish-lists and more. If you want to become a member of this website, you can sign up using the login link in the top of each page. 

 

I recently tightened up the security of the login system because some new members were using their new profiles for purposes other than what is allowed.

 

I now approve all requests manually and I only accept people who have placed orders in the past or have attended Tuition or Experiences.

 

If you want to join but have not placed an order yet, you should at the very least; have first contacted me via the website to supply details of who you are, where you live and the reason for joining.

I will then review your case and decide.

You should be a resident of Ireland or if based internationally, have placed an order with me or attended one of my Woodturning Tuition sessions or Woodturning Experiences. 

 

I take security very seriously! My website reputation has been damaged by fake past Members so you might forgive me for being so strict these days.

If you have signed up recently and have not heard from me, it probably means that I have not accepted your Membership based on the above paragraphs.  You should follow up using the Contact page and explain as above.

Website Terms and Conditions

You do not have the right to copy these Terms in any way. They are the sole property of David Condon Woodcraft.

 

Agreement of Use

This website is owned and operated by David Condon Woodcraft henceforth referred to as 'we', 'our' or 'us'. These Terms set forth the terms and conditions under which you may use this website and services as offered by us. This website offers visitors Woodturning & Woodcraft Products for sale, Woodturning Blogs and Woodturning Tuition listings. This website also contains a number of Brand products which we are legally allowed to sell by the distributors and manufacturers. By accessing or using the website of our service, you approve that you have read, understood, and agree to be bound by these Terms.

Lookout for Changes

It is in the users best interest to periodically review these Terms & Conditions as they are subject to change without notice.  Anyone with a subscription or ongoing service will be informed of changes via email. For other irregular or occasional customers, casual website browsers you will have to check for new changes yourself to see how you are affected. Keep in mind that most new changes will not affect occasional customers.

The Terms & Conditions are up to date as of May 15th 2024

Who Can Use This Website

In order to use our website and/or receive our services, you must be at least 18 years of age, or of the legal age of majority in your jurisdiction, and possess the legal authority, right and freedom to enter into these Terms as a binding agreement. You are not allowed to use this website and/or receive services if doing so is prohibited in your country or under any law or regulation applicable to you.

Commercial Terms

When buying an item, you agree that: (i) you are responsible for reading the full item listing before making a commitment to buy it: (ii) you enter into a legally binding contract to purchase an item when you commit to buy an item and you complete the check-out payment process.

The prices we charge for using our services / for our products are listed on the website. We reserve the right to change our prices for products displayed at any time, and to correct pricing errors that may inadvertently occur. Additional information about pricing and sales tax is available on the payments page. A rate of 23% VAT is included in the total for all products except Woodturning Tuition and Woodturning Experiences as they are classed as Educational. Checkout may list that these include VAT but they are in fact exempt.

Return and Refund Policies

A Full explanation of Returns & Refunds 

For any undamaged product, simply return it after agreement with me with its included accessories and packaging along with the original receipt (or gift receipt) within 14 days of the date you receive the product, and we will exchange it or offer a refund based upon the original payment method. In addition, please note the following: (i) Products can be returned only in the country in which they were originally purchased; and (ii) the following products are not eligible for return: Custom Work.  This list is not exhaustive.

Right to Change of Offering

We may, without prior notice, change the services; stop providing the services or any features of the services we offer; or create limits for the services. We may permanently or temporarily terminate or suspend access to the services without notice and liability for any reason, or for no reason.

Warranties

When we receive a valid warranty claim for a product purchased from us, we will either repair the relevant defect or replace the product. If we are unable to repair or replace the product within a reasonable time, the customer will be entitled to a full refund upon the prompt return of the product to us. We will pay for shipment of repaired or replaced products to customer and customer will be responsible for return shipment of the product to us.

Ownership of Intellectual Property, Copyrights and Logos

The Service and all materials therein or transferred thereby, including, without limitation, software, images, text, graphics, logos, patents, trademarks, service marks, copyrights, photographs, audio, videos, music and all Intellectual Property Rights related thereto, are the exclusive property of David Condon Woodcraft. Except as explicitly provided herein, nothing in these Terms shall be deemed to create a license in or under any such Intellectual Property Rights, and you agree not to sell, license, rent, modify, distribute, copy, reproduce, transmit, publicly display, publicly perform, publish, adapt, edit or create derivative works thereof.

User Uploaded Images and Text including Blog Posts

You recognize and agree that by uploading any content (including, but not limited to designs, images, animations, videos, audio files, fonts, logos, illustrations, compositions, artworks, interfaces, text and literary works) through any means to the website, you confirm that you own all the relevant rights or received the appropriate license to upload/transfer/send the content. You agree and consent that the uploaded/transferred content may be publicly displayed on the website David Condon Woodcraft. This includes Blog Posts written and uploaded by guest members of the public. We reserve the right to have full editorial control of these Blog Posts indefinitely. The rights to cancel or remove these Guest Blogs remain with the original author and they can ask for their Blog Post to be removed from the website at any time.

Right to Suspend or Cancel User Accounts

We may permanently or temporarily terminate or suspend your access to the service/website without notice and liability for any reason, including if in our sole determination you violate any provision of these Terms or any applicable law or regulations. You may discontinue use and request to cancel your account and/or any services at any time. Notwithstanding anything to the contrary in the foregoing, with respect to automatically-renewed subscriptions to paid services, such subscriptions will be discontinued only upon the expiration of the respective period for which you have already made payment

Indemnification

You agree to indemnify and hold David Condon harmless from any demands, loss, liability, claims or expenses (including Solicitor's, Attorneys’ fees), made against them by any third party due to, or arising out of, or in connection with your use of the website or any of the services offered on the website.

Limitation of Liability

To the maximum extent permitted by applicable law, in no event shall David Condon, be liable for any indirect, punitive, incidental, special, consequential or exemplary damages, including without limitation, damages for loss of profits, goodwill, use, data or other intangible losses, arising out of or relating to the use of, or inability to use, the service.

To the maximum extent permitted by applicable law, David Condon assumes no liability or responsibility for any (i) errors, mistakes, or inaccuracies of content; (ii) personal injury or property damage, of any nature whatsoever, resulting from your access to or use of our service; and (iii) any unauthorized access to or use of our secure servers and/or any and all personal information stored therein.

Right to Change and Modify Terms

We reserve the right to modify these terms from time to time at our sole discretion. Therefore, you should review this page periodically. Your continued use of the Website or our service after any such change constitutes your acceptance of the new Terms. If you do not agree to any of these terms or any future version of the Terms, do not use or access (or continue to access) the website or service.

Promotional Emails and Content

You agree to receive from time to time promotional messages and materials from us, by mail, email or any other contact form you may provide us with (including your phone number for calls or text messages). If you don't want to receive such promotional materials or notices – please just notify us at any time via the Contact page or you may unsubscribe using the link at the bottom of each email. The Contact page is the most definitive way to get your details removed as it is then manually checked and confirmed.

Disputes

If there is an issue with an order or service from this website, you should within 7 days of receipt inform me of the issue using this website's Contact page. You have the right to a 14 Day Cooling Off period as per Online Shopping Rights but if there is an issue with your order you need to let me know as soon as possible within 7 Days. Failure to inform of an issue during this time could mean acceptance of the order on your part.

Preference of law and dispute resolution

These Terms, the rights and remedies provided hereunder, and any and all claims and disputes related hereto and/or to the services, shall be governed by, construed under and enforced in all respects solely and exclusively in accordance with the internal substantive laws of Ireland, without respect to its conflict of laws principles. Any and all such claims and disputes shall be brought in, and you hereby consent to them being decided exclusively by a court of competent jurisdiction located in Tralee. The application of the United Nations Convention of Contracts for the International Sale of Goods is hereby expressly excluded.

Customer support details & contact info

You can get in touch with me about any issue using the website Contact Page. I have had to limit my Contact details online due to bad actors so please use the Contact Page first and then we can decide the method of Contact from then on.

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